How it Works
Note, local delivery comes in a tote, not a box!
Frequently Asked Questions
What if I choose Local Delivery or Downtown Meetup?
In this situation, we will deliver your order in a reusable bag. When you order next, we will collect the bag & jars!
Not planning on re-ordering? We will still take your totes & jars back! You can request a pick up on the home page.
Are the emissions worth returning the jars?
Yes! Absolutely. Studies have shown that shipping a product is more efficient than going to the store as long as the purchaser lives further than 5 miles away from the nearest store. So, if you don’t have a refill store within 5 miles, this is a fabulous option!
Will I be charged extra when I return the jars?
No way! We pay for the return shipping because we really, really want to make refill options accessible to people. Of course a portion of the cost is factored into the price, but our margins for now are as low as possible on The Refillery products – some are even cheaper than if you ordered a comparable product on amazon!
How the heck do I get the product from a jar into my small mouth containers?
You can either use a funnel if you have one, otherwise you can chop off the top of a water bottle, flip it upside down, and use that as a funnel!
Have other questions? Email us, and we'll help you out and add it to the list!